Privacy and Data Policy

Welcome to Fantasino’s Privacy Policy. This page explains how we collect, use and protect the personal information you provide when you use our site. We take your privacy seriously and set out below the types of information we collect, why we need it and how you can manage your data.

Types of Data We Collect

We collect information necessary to provide and improve our services, complete transactions and comply with regulatory checks. This includes personal data, technical data and transactional records.

Personal Data

Personal data covers details you provide when registering or contacting us, for example your name, date of birth, email address, postal address and identity documents for verification. We also collect account credentials and preferences you set in your profile.

Technical Data

We collect device and connection information to help secure accounts and improve the service. This may include IP address, browser type, device identifiers, operating system, log files and geolocation data where permitted by law.

Transactional Data

Transactional data covers deposits, withdrawals, bets, game activity, payment method details and any correspondence about transactions. Payment method details may include card or e-wallet identifiers and cryptocurrency wallet addresses where you choose to use crypto payments.

How We Use Your Information

We use your data to: provide and operate your account; process payments; perform identity and security checks; detect and prevent fraud; comply with legal and regulatory obligations; respond to enquiries; and for service improvement and analytics. We may also use aggregated, non-identifying information for reporting and performance analysis.

Data Protection Practices

We protect your personal information using technical and organisational measures appropriate to the risks involved. Access to personal data is restricted to authorised staff and third-party providers who need the information to deliver services. We retain data only as long as necessary for the purposes set out and in line with our legal obligations.

Cookies and Tracking Technologies

We use cookies and similar technologies to provide essential functionality, remember preferences and analyse site usage. You can manage cookie settings through your browser or via the cookie controls on our site. Third-party analytics and advertising partners may also place cookies in accordance with their policies.

User Rights

If you are a UK user you have rights including access to your personal data, correction of inaccurate information, restriction of processing and deletion in certain circumstances. You may also object to certain processing and request a copy of personal data we hold about you.

Access, Correction and Deletion

To access, correct or request deletion of your data please contact our support team. We will verify requests to protect against unauthorised disclosures and aim to respond within a reasonable timeframe. Some data may be retained where required by law or for legitimate business purposes.

Information Sharing and Third Parties

We share data with service providers who support our operations - for example payment processors, identity verification services, fraud prevention partners and IT hosts. We may also disclose information to comply with legal obligations or to protect the safety and rights of users and the public. We require third parties to handle data securely and only for permitted purposes.

Privacy Policy Updates

We may update this policy from time to time. Significant changes will be communicated on the site and the revised policy will show the date of the latest update. For questions or to exercise your rights contact [email protected].